We hope you enjoy your purchase and cherish it as much as we do, but if for some reason you need to exchange, we are here to assist you. Kindly read the information below:
In-Store Exchange Policy:
Our policy is exchange only within 30 days of purchase with original proof of purchase (any form of receipt) in a new, unused, and undamaged condition, odorless with tag and barcode intact. There are no refunds. Goods can only be exchanged against other products or credited to a store card. For sale or promotional price purchases, only the same product size exchanges will be honored. Any other exchanges will be at current in-store prices. If the product is in used, damaged, or non-resaleable condition, the items will not be accepted for exchange or store credit.
No items will be exchanged or store credit given for items without any form of receipt.
Items not eligible for exchanges (jewelry, etc.) will not be accepted under any circumstances. Kindly confirm at the time of purchase.
Online Exchange:
You can exchange any online purchases in-store within 30 days of your purchase with a copy of your receipt.
Step 1: If you wish to exchange online, please email us at VTrendzLLC@Gmail.com with a copy of your receipt and the reason for the exchange to seek approval. Once your exchange is approved, please ship to the store address:
VTrendz
116 Great Northern Mall,
North Olmsted- 44070, Ohio
Step 2: Take your package to the carrier of your choice.
Be sure that all return packages are properly insured and trackable.
Return shipping fees are the customer’s expense.
Keep the tracking information until your return has been processed.
Please include a copy of your receipt along with the returned products. Once the goods are received and checked, within 3-4 business days the refund will be processed to your original mode of payment or you can opt for a store credit for the purchase amount (less original shipping paid) that can be used for any future purchases. In case the goods are received in used, damaged, with strong Odor, or non-resalable condition, no refund / store credit will be provided. Shipping cost is not refundable under any circumstances. Once the return is processed, we will send an email confirmation of your credit.
Certain items (like jewelry, etc.) that are not eligible for exchange due to hygiene or other reasons will not be accepted for any exchanges. If you need clarity or have questions, please email us at VTrendzLLC@gmail.com before placing an order